Refund & Cancellation Policy
Nivista is a product of Javinex Technologies LLP, a limited liability partnership registered in India with its place of business in Bengaluru, Karnataka. Company contact: sales@javinex.in · javinex.in
1. Failed generations — automatic credit refund
If an AI design fails to generate for technical reasons, the credit spent is returned to your balance automatically and immediately. No request is needed.
2. Payment refunds
We refund payments to the original payment method in these cases:
- Duplicate charge: you were charged more than once for the same purchase.
- Unused purchase: you purchased credits or a plan in error and have not used any of the credits, and you contact us within 7 days of purchase.
- Service discontinuation: if we permanently shut down the Service, unused paid credits are refunded pro-rata.
Approved refunds are processed within 5–7 business days to the original payment method via our payment provider.
3. What is not refundable
- Credits already consumed by successful generations.
- Subscription time already elapsed.
- Dissatisfaction with the aesthetic style of a successfully generated design — instead, use the free refinements (up to 3 per design) or a different style; AI output is inherently variable.
4. Cancelling a subscription
You may cancel your subscription at any time from the app or by emailing support@nivista.in. Cancellation stops future renewals; your current period's credits remain usable until they expire under the rollover policy (up to two months after grant).
5. How to request a refund
Email support@nivista.in from your registered contact with your registered mobile number, the payment reference (from your payment app or invoice), and a brief description. We respond within 3 business days.